Before you request a return, remember we use 100% human hair in all our products. However, almost all human hair used for hair systems and extensions is processed by either bleaching or coloring by the manufacturer. While we make every effort to be certain the color samples, we show represent the color you will receive, because different manufacturers use different processes it is possible some of the systems will vary slightly. But, because we only use 100% real human hair, that means you can easily color your hair piece to match your existing hair.
INSPECT YOUR HAIR BEFORE BREAKING THE SEAL AND OPENING THE PACKAGE. Once the yellow package seal is broken, it cannot be returned.
FEDERAL LAW PROHIBITS THE RETURN OF HUMAN HAIR THAT HAS BEEN “USED”. That includes breaking the package seal. Therefore, all those Sales are Final!
REFUNDS ALLOWED. However, if you find you ordered the wrong color, we will gladly replace it with a different colored one. The buyer must ship the unopened product back to us at their cost and agree to pay for shipping and handling for us to send the new product.
If you ordered by mistake, and simply want to return the unopened product, we will refund your purchase if returned within 14 days, as long as the seal on the package is unbroken. The buyer must ship the unopened product back at their cost.
IF YOUR PRODUCT IS DEFECTIVE, we will replace it at no charge. While we carefully inspect each item before it is shipped, occasionally one may slip through. Just mail it back to us. We will send you a replacement and refund your return shipping charge.